The mechanics, in plain language
Pre-launch — you can read everything, but ordering isn't open yet. Where we are
When a refund triggers
Every rental carries a hard timeout: the larger of two minutes or three times the measured arrival time on that route. When the timeout passes without a valid code, the order fails and the auto-refund fires — no form, no support ticket, no judgement call. On routes we haven’t measured yet, the two-minute floor applies.
Or take a different number instead
When the timeout banner appears you can choose a re-roll: a different number on the same route, free, with one click. You pick — wait longer, re-roll, or take the refund. Nothing is decided for you.
Wallet first
Automatic refunds return spendable credit to your readynum wallet, and that balance never expires. The distinction matters: an auto-refund returns credit you can spend here; a card refund returns money to the card you paid with. We keep the two explicit so neither ever masquerades as the other.
Card refunds on request
Prefer the money back on your card rather than in your wallet? Ask support and we’ll send it back the way you paid, within 5 business days of the request, to the original payment method.
What does not qualify
If a valid code arrived, the service was delivered — that order is not refundable, including codes you decided not to use. The refund exists so you never pay for silence; it isn’t a way to try codes for free.
How we label success figures, what we delete after 24 hours, and the rest of the promises this policy sits inside are on the trust page.